Discover our vacancies

Als Customer Care Residential Advisor ben je verantwoordelijk voor de end-to-end afhandeling van klantendossiers en de tweedelijnsondersteuning van klanten (dossiers en vragen die via het contactcenter worden doorgegeven). Je rapporteert aan je teammanager.

Je voert je taken uit met als doel een optimale service te bieden aan de B2C-klanten. Je speelt een belangrijke rol in de tevredenheid en loyaliteit van de klanten. 

Jouw dagelijkse job

• Je volgt dagelijks de toegewezen taken op en houdt je aan de werkvoorschriften en interne procedures.
• Je analyseert en beantwoordt klantenvragen.
• Je neemt telefonisch en schriftelijk contact op met klanten.
• Je controleert en past klantgegevens in het systeem aan.
• Je doet voorstellen tot verbetering om de kwaliteit van de service en de efficiëntie van de interne processen te verhogen.
• Je bent verantwoordelijk voor de kwalitatieve en kwantitatieve uitvoering van het werk.
• Je zorgt ervoor dat je kennis en vaardigheden up-to-date blijven.
• Je werkt samen met de verschillende teams binnen de afdeling.

Jouw profiel

• Je hebt een bachelordiploma of gelijkwaardig door ervaring.
• Je hebt een eerste werkervaring in een commerciële omgeving.
• Je beschikt over kennis van verkooptechnieken, communicatie en onderhandeling.
• Je hebt een goede kennis van MS Office (Word, Excel, Access).
• Je hebt kennis van SAP.
• Operationele kennis van het Frans is een pluspunt.
• Je bent in staat om proactief beslissingen te nemen en acties te ondernemen op basis van ontvangen en samengevoegde informatie.
• Je kunt je prioriteiten beheren, zodat je de meest dringende taken eerst behandelt en vervolgens de rest.
• Je kunt problemen oplossen binnen je vakgebied, zelfs in een complexe en instabiele omgeving.
• Je speelt de meest relevante informatie van het werkveld en je team door aan het management, en omgekeerd.
• Je werkt open en transparant samen met je teamleden, collega's en het management.

Info

• Klasse 7
• Tijdelijk missie van 6 maanden

Benieuwd naar jouw voordelen en meer? Bezoek onze jobsite.

Drive Strategic Procurement Forward!

As a Buyer – Technical Goods & Services, you take the lead in shaping category strategies and driving procurement projects that deliver real impact. You work closely with technical experts and internal stakeholders to optimise costs, enhance supplier performance, and create long-term value for Luminus.

What you’ll do

• You define and communicate category strategies that align with business goals.
• You lead sourcing processes (RFx) to optimise Total Cost of Ownership and generate value.
• You collaborate with internal stakeholders to translate needs into clear specifications.
• You negotiate with suppliers and award contracts in line with policy and strategy.
• You monitor supplier performance and manage contracts to ensure compliance.
• You stay ahead of market trends and contribute to continuous improvement initiatives.

What you bring

• You have a Master’s degree and proven experience in technical procurement.
• You bring strong project management skills and knowledge of methodology.
• You demonstrate expertise in stakeholder management within an industrial environment.
• You have strategic procurement experience for technical goods and services (CAPEX experience is a plus).
• You are fluent in Dutch; French is an advantage.
• You show a proactive mindset and enthusiasm for innovation, including AI transformation.

What You’ll get in return?

• The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:  
• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices. 
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

 Why Join Us?

• You make a direct impact on Luminus’ EBITDA and strategic growth.
• You join a collaborative, forward-thinking team at the heart of the energy transition.
• You work and connect with your colleagues at a Luminus office or from home. Need some flexibility? Your manager is open to discuss what works. 

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

Together we make the difference

Info

• Klasse 6
• Tijdelijke missie van 6 maanden

Benieuwd naar jouw voordelen en meer? Bezoek onze jobsite. 

As a Product Owner Market Communication, you play a pivotal role in the transformation of our Billing & Collections organisation. You translate company objectives into a clear vision for the Market Communication product domain (Horizon, ExGate and all related processes), ensuring alignment with market protocols and legal requirements. With strong ownership and collaboration, you drive the product roadmap, steer Agile teams, and connect stakeholders across internal teams, market actors, and our service provider.

What you’ll do

• You define and guard the product vision for Market Communication, ensuring alignment with business needs, market evolutions and regulatory protocols.
• You translate the product vision into a concrete roadmap and manage a value‑driven backlog for the Agile teams and the external service provider (Cogenius).
• You set sprint goals, steer delivery, and lead backlog refinement to ensure readiness for each sprint and PI planning.
• You act as the liaison between business, end-users, Agile teams, external partners (Atrias, DGO’s) and Cogenius, ensuring transparent communication and alignment.
• You analyse needs, customer journeys and market processes, identifying opportunities to maximize value creation within available resources.
• You evaluate progress in each iteration, organise demos, collect feedback and translate insights into backlog adjustments.
• You ensure that functional evolutions, user stories and acceptance criteria are clear, validated and meet stakeholder expectations at delivery.
• You help the team improve their efficiency, propose optimization initiatives and contribute to a continuous improvement culture.
• You collaborate within the Release Train/Program structure, manage dependencies across teams, and align with Product Managers and other Product Owners.

What you bring

• You hold a Master’s degree in Economics, Business Administration, Technology or equivalent experience.
• You have at least 3 years of experience in Market Communication (Product Owner, solution designer, business/technical analyst...) and understand the market processes, protocol and tools (ExGate & Horizon).
• You have minimum 2 years of experience leading Agile teams, with strong knowledge of Agile, Scrum and preferably SAFe.You work confidently with tools such as Jira and Miro, and you easily switch between strategic vision and operational detail.
• You are an excellent communicator, a natural networker and a strong presenter, able to connect and align diverse stakeholders.
• You show strong analytical thinking, problem-solving skills and a helicopter view to manage complex processes end-to-end.
• You are proactive, decisive, flexible and comfortable managing fast-changing priorities.
• You are fluent in Dutch and English and have a good understanding of the French language as well.

What you’ll get in return? 

• The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:
• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story? Then you’ve come to the right place. Diversity, equity and inclusion are not empty words for us — we make sure everyone can flourish and feel valued, so let’s build it together.

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss it and we’ll do our best to find a solution. We can also discuss if you want to work at 80% or 100%.

Together we make the difference.

Ready to be the strategic partner behind the success of our key clients?

As a Key Account Manager for Strategic Business Accounts, you'll be the driving force within our motivated sales team. You'll forge strong relationships with both colleagues in operations, pricing, and the most energy-intensive companies. By building sustainable partnerships with large (inter)national industrial customers, you'll provide them with innovative energy products, services, and solutions. You'll actively explore the market, creating successful and profitable customer relationships for both the short and long term.

What you’ll do 

• Building strong relationships, you manage and grow a portfolio of strategic B2B customers.

• Acquisition and growth strategies that deliver results are designed and driven by you.

• Diving into customer needs, you translate them to tailored energy solutions.
• Commercial targets are achieved and win-win deals negotiated by you.
• Acting as an trusted energy advisor, you guide customers toward efficiency and sustainability.

• The voice of the customer is represented by you within Luminus, as you collaborate closely with internal teams.

What you bring 

• You have a master's degree (economics, management or engineering).
• You are fluent in Dutch and have a good knowledge of French and English.
• You have at least 8 to 10 years of experience in B2B sales, preferably in the energy sector.
• You have strong commercial skills, are good at building relationships and preferably have an existing network.
• You have experience in energy management, sales, energy advice or project management.

What you'll get in return ?

The energy sector is one of the most rewarding industries in Belgium with a highly rewarding compensation and benefits package:

• Competitive compensation: Attractive salary with a performance-based bonus that can be optimized to your personal preferences, plus meal vouchers.
• Insurance & social benefits: Group insurance and hospitalization coverage for the entire family. Additional reimbursement for healthcare and pharmaceutical costs.
• Mobility: Full reimbursement for public transport, kilometer-based cycling reimbursement and flexible mobility choices: you can choose between a company car or mobility budget.
• Internet & communication: Home internet covered, reimbursement for a personal mobile device with a phone subscription.
• Home Office: A fully-equipped home office, including an ergonomical ICT set-up.
• Exclusive discounts: 30% off gas and electricity after six months, discounts on energy-saving services (e.g., solar panels, heat pumps) and reduced prices on top brands, amusement parks, festivals and more.

Curious about your benefits and more? Visit our jobsite.

Luminus values e.v.e.r.y individual.

Are you looking for a workplace where you can truly be yourself, where you feel respected, supported regardless of your background, identity and unique story?  Then you’ve come to the right place. Diversity equity and inclusion are not empty words for us — we grant that everyone can flourish and feel valued, so let’s build it together!

What does that mean in practice?

Do you have specific needs or require adjustments during the recruitment process or once you are hired? Let’s discuss about it and we’ll do our best to find a solution. 

Together we make the difference